Refund and Returns Policy

Business Name: Realtor LLC
Website: https://realtor-llc.shop
Email: help@realtor-llc.shop
Phone: 559-389-6008
Address: 4430 E. Butler Ave #109, Fresno, CA 93702, USA
Niche: Real Estate Tools & Props

1. Overview

At Realtor-LLC.shop, your satisfaction is important to us. We provide high-quality Real Estate Tools & Props for professionals, agents, content creators, and staging experts.

This Refund Policy explains when returns, refunds, and replacements may be issued.

By placing an order on our website, you agree to the terms below.

2. 30-Day Return & Refund Window

We allow returns and refund requests within:

📅 30 days from the date of delivery

To qualify:

• Items must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

3. Non-Returnable Items

Some items cannot be returned or refunded:

• Digital or downloadable products
• Gift cards
• Clearance or final-sale items
• Custom-made or personalized props
• Items damaged due to misuse or negligence
• Products not in original condition

4. Damaged, Defective, or Incorrect Products

If you receive a:

• Damaged item
• Defective product
• Wrong item

Please contact us within 7 days of receiving your package.

Include:

• Photos or video showing the issue
• Order number
• Your contact information

If approved, we will provide either:

• A free replacement
  OR
• A full refund

There is no need to return defective items unless requested.

5. Change of Mind Policy

If you change your mind after receiving your item:

• You may return it within the 30-day window
• Return shipping costs are the customer’s responsibility
• A refund will be issued after inspection and approval

Items must be unused and in original condition to qualify.

6. Refund Processing Time

Once your return is received and approved:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days
• Your bank or payment provider may take additional time

If you haven’t received a refund after 10 business days, contact us.

7. Order Cancellations

You may request a cancellation within 12 hours of placing your order.

After processing or shipping begins, we cannot cancel the order.

8. Shipping Fees

• Original shipping costs (if any) are non-refundable
• Return shipping fees are the customer’s responsibility
• Exceptions apply for damaged/defective/incorrect items

9. Lost or Stolen Packages

Realtor LLC is not responsible for packages lost or stolen after they are marked “Delivered” by the carrier.
We will assist you with filing a carrier claim if needed.

10. How to Request a Return or Refund

To request a return or refund, contact us via:

📧 help@realtor-llc.shop
📞 559-389-6008

Include:

• Full name
• Order number
• Reason for return
• Photos/videos for damaged or incorrect items

Our support team typically responds within 24–48 business hours.

11. Updates to This Policy

This policy may be updated at any time. Any changes will be reflected on this page with a new effective date.